MAKING A BOOKING
(a) All bookings are made with Tickets Luxury directly via the website unless otherwise stated.
(b) No Contract exists until we have received confirmation of acceptance of Terms and Conditions within the via the website booking confirmation
(c) Requests which are not bookable via the website will be subject to a fully refundable deposit in the event that we are unable to confirm the request.
(d) When a reservation is made over the telephone no contract shall exist until you have received a confirmation email from us which must be replied to accepting our Terms and Conditions and a non-refundable deposit paid.
(e) There is no requirement for a signed hard copy of this agreement. By making a reservation online or via telesales you agree to acceptance of these Terms and Conditions.
(f) We reserve the right to terminate any contract which has been entered into if the behaviour/conduct of the client or any member of their party either prior to or during a trip is likely to endanger the safety or well being of themselves or others.
In the event of us terminating any contract due to the behaviour or conduct of the Client or any member of their party no refund is payable.
(g) In the event that any accommodation in you or any member of your party is staying is damaged; you hereby agree to indemnify us against any claim (including legal costs) made against us arising from to the occurrence of such incidents.
DELIVERANCE OF TICKETS
Tickets Luxury will proceed with the maximum diligence contracting a good deliverance service so as to provide the user, in time and form, with the purchased tickets and complementary documentation.
In case we can not delivery the tickets to the clients in hand, the tickets will be delivered at the porter’s lodge (in a private house) or at the reception of the client hotel. The porter or the concierge will be responsible to hand over the tickets delivered by Tickets Luxury to the client, so the client will accept our receipt with the signature of the porter/concierge and the stamp of the hotel as a valid delivery receipt. The user can also select collect the tickets at our office.
Tickets for all types of events are subject to availability. Owing to the nature of our work, tickets can be supplied on the same day as the event In the case of purchase of several tickets for the same event; we cannot guarantee that they will be located alongside each other, or even in the same row or section.
However, Tickets Luxury will not be responsible for the lack of deliverance caused by incomplete or erroneous information provided by the User or in any case of major force.
TIMETABLES AND TRANSPORTATION
The dates and times of the events are sometimes only confirmed 5-10 days before the event by the respective event organizer in the country where the event is held. It is the user’s sole responsibility to check the confirmed dates and times of the event. Tickets Luxury will not be liable for changes of dates or times from the original estimate. Furthermore, it is the client’s sole responsibility to arrange proper transportation to the venue where the events are to be held at the confirmed dates and times.
EVENT CHANGES / CANCELLATIONS
Where the situation arises that an event may be changed or postponed then all monies paid shall be transferred to the new dates. All dates and kick off times are subject to change due to TV commitments and is the customers responsibility to check any changes. If the new event date is unsuitable for you then we are unable to offer a refund unless they receive a refund from the organizer. If the event has been cancelled then any refunds due will be passed on directly to you This will depend on the amount received back from the organizer.
In circumstances outside our control such as Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with your trip , riots, acts of war, civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial act, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against us or any other reason beyond our the control of Tickets Luxury will be unable to offer a refund of any kind unless we receive same from the organizer.
Force Majeure, means unusual and unforeseeable circumstances beyond the control of the Organizer, the Retailer or other suppliers of services, the consequences of which could not have been avoided even if all due care had been exercised or an event which the Organizer, the Retailer or the supplier of services even with all due care could not foresee.
In the event that you need to make a complaint, please advise us immediately and we will try and rectify the problem. On your return complaints must be made in writing. This must be received in writing via email or recorded post within 28 days of your return trip. We value your business and your satisfaction is important to us. All complaints will be investigated thoroughly and we endeavour to provide a resolution of your complaint.
PROMOTIONAL OFFERS / COMPETITIONS
All promotional offers/discounts and competitions are subject to availability and may be withdrawn or changed at any time without prior notice. Competition winners must agree to have their details published on the website and all decisions are final.
All terms/condition/agreements and performances are governed by the state of Spain Jurisdiction and are subject to the Spanish Courts.
TERMINATION OF USE
The use of any person using this site may be terminated at any time for any reason, including any improper use or failure to comply with the stated Terms and Conditions.
We are responsible for the event ticket only, and we are in no way responsible for any additional expenses, distress, loss, damage, injury, inconvenience, and delay, accidents resulting from or attributing to the act of default of any companies, firms or persons in connection with the carrying out of such reservations or arrangements. Every booking is accepted subject to the events organizers concerned. Any claims with respect to such matters shall be made directly against the appropriate parties.
The parties to this contract agree that any dispute or disagreement of any kind which arises or occurs in relation to any thing or matter arising out of or in connection with this contract will be referred to the Chartered Institute of Arbitrators – spanish branch to nominate an independent arbitrator to resolve the dispute which has arisen and the parties agree to be bound by the decision of the independent arbitrator.
I warrant and represent that all of the information provided by me is true and accurate and that I have been authorized by all persons named on this booking form to execute this agreement on their behalf and accordingly, I sign my name both as their agent and on my own behalf.